AVA Hospitality Limited

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Tel: +44 20 7491 7650

Email: reservations@hertfordstreet.com

What information we collect, use, and why

We collect or use the following information to both comply with legal requirements, and manage your stay with us:

• Name
• Contact details
• Address
• Payment details (including card or bank information for transfers and direct debits)
• Passport number and place of issue
• Dates of stay
• Forward destination

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.