Services and Facilities

The personal touch that makes your stay memorable

We want to ensure that we meet the requirements of our business and leisure travellers alike. Please see below for a comprehensive list of our services and facilities. If you feel we can be of assistance in any other way, please do not hesitate to speak to a member of our dedicated team of staff.
Book Now

Complimentary services and facilities

  • Concierge for assistance, information and check-in/check-out service (8am – 10pm Monday to Saturday, 8am to 8pm Sunday). If you need to check-in outside of these hours, you may do so by prior arrangement with our team.
  • Daily housekeeper service (Monday to Friday)
  • Passenger lift to all floors
  • Wheelchair access to 3 Bedroom Mayfair Club apartment
  • Entryphone system
  • Safe in each apartment
  • Scan services at Reception (8.30am – 10pm)
  • Wi-Fi
  • Full Sky TV package
  • Fridge/Freezer, cooker, dishwasher, washing machine, iron, ironing board and hairdryer
  • Toiletries
  • Tea, coffee and biscuits
  • Air cooling system
  • Baby cot, high chair, bottle steriliser and toys (on request)
  • Dog bed, bowls and toys (on request)
  • Extra bed (on request)
  • Storage service for regular guests

Chargeable items, services and facilities

  • Daily newspapers
  • Welcome hampers
  • Flowers, champagne and chocolates (or other treats of your choice)
  • Private on-site secure underground parking with direct lift access (£45 per day)
  • Airport transfer
  • Weekend housekeeping (£45 per service)
  • Laundry and dry cleaning (external service)
  • Additional occupancy – £50 per extra guest (£25 for children under the age of four). Please note that maximum room occupancy is four.

From the first moment I contacted the staff for special requests, they were extremely helpful and accommodated all my requests such as handling my baby equipment rental issues way before I arrived to London. They prepared everything for me in the apartment hassle free with no extra charges.

A guest from Jordan

But the best part is the service- the General Manager- whose name is Aude- was exceptionally helpful giving us plenty of tips for places to eat, visit, travel tips and was generally very smiley and welcoming. This is far better than any 5 star hotel- much more intimate. The staff really make you feel special and relaxed.

A guest from London