We believe in making your stay at 9 Hertford Street as stress-free, productive and enjoyable as possible.
For your information here are the conditions for your stay and the legal details. They form the basis of your contract with Ava Hospitality Limited (AVA).
AVA manages the letting of apartments at 9 Hertford Street on behalf of the owners.
Check in and Check-out
Check-in is after 2pm on the day of your arrival. Check-out is before 12 noon on the day of your departure.
You can alter these times by agreement with AVA but this could incur extra charges.
The full amount for your stay in your apartment is payable at check in, less your deposit. Any additional costs are payable in full at check out.
Please look after your keys. All apartment, front door, garage and safe keys must be returned to reception when you check out. In the event that you lose one or more or fail to return your keys at check-out you will be asked to cover the cost of replacing the keys and locks.
Please note that smoking is not permitted at 9 Hertford Street.
9 Hertford Street has several apartments and is located in a residential area so we ask you to please arrive and leave quietly. However, AVA is not responsible for any disturbance caused by surrounding apartments and properties.
AVA and the owners are not liable for any loss of amenities: gas, electricity, water, telephone, Internet etc. But our team will do their upmost to correct the situation.
Please ask your hosts if you require any extra services. You will be responsible for all services arranged on your behalf and for paying the full cost.
Credit Card Payments
At check in you will provide credit card details and this authorizes AVA to apply appropriate payments to your card.
Replacing Your Apartment
In exceptional circumstances it may be necessary to change the allocated apartment during your stay.
The replacement apartment will be of the same or higher category.
You are strongly recommended to take out your own curtailment and travel insurance.