AVA Hospitality Limited

Terms & Conditions

We believe in making your stay at 9 Hertford Street as stress-free, productive and enjoyable as possible.
For your information here are the conditions for your stay and the legal details. They form the basis of your contract with Ava Hospitality Limited (AVA).

AVA manages the letting of apartments at 9 Hertford Street on behalf of the owners.

Check in and Check-out

Check-in is after 2pm on the day of your arrival. Check-out is before 12 noon on the day of your departure.
You can alter these times by agreement with AVA but this could incur extra charges.

Your Payment

The full amount for your stay in your apartment is payable at check in, less your deposit. Any additional costs are payable in full at check out.


Please look after your keys. All apartment, front door, garage and safe keys must be returned to reception when you check out. In the event that you lose one or more or fail to return your keys at check-out you will be asked to cover the cost of replacing the keys and locks.


Please note that smoking is not permitted at 9 Hertford Street.

Your Neighbours

9 Hertford Street has several apartments and is located in a residential area so we ask you to please arrive and leave quietly. However, AVA is not responsible for any disturbance caused by surrounding apartments and properties.

General Amenities

AVA and the owners are not liable for any loss of amenities: gas, electricity, water, telephone, Internet etc. But our team will do their upmost to correct the situation.

Extra Services

Please ask your hosts if you require any extra services. You will be responsible for all services arranged on your behalf and for paying the full cost.

Credit Card Payments

At check in you will provide credit card details and this authorizes AVA to apply appropriate payments to your card.

Replacing Your Apartment

In exceptional circumstances it may be necessary to change the allocated apartment during your stay.
The replacement apartment will be of the same or higher category.

Travel Insurance

You are strongly recommended to take out your own curtailment and travel insurance.

The Legal Details

These are governed by English law and you agree to submit to the jurisdiction.
of the English Courts.

Booking Conditions

When you book your apartment, you are required to pay a deposit.
For bookings of up to 7 days this is £500 or the estimated cost of your stay, whichever is lower.
For bookings of 8 days or longer a deposit of £1,000 is required.
If the deposit has not cleared by the time you arrive you will not be able to check in.


Please notify us of any changes to your bookings prior to your check-in date, particularly if you cannot stay for the whole of your booked period.
Otherwise the full charges for your stay will still be applicable and you will agree to pay these charges.
Your deposit is fully refundable if you cancel your booking 6 weeks or more prior to your check-in date.
For cancellation of less than 6 weeks prior to the check-in date your deposit may be forfeited.
In the event of a cancellation we will do our best to re-let the apartment and, if we are successful, we will refund the balance for the re- let period.

Your Stay

You agree to comply with any reasonable requests from AVA during the period of your stay.

Damage or Loss

You accept responsibility for any damage or loss caused by you or any member of your party.
You will be expected to cover the cost with AVA and the relevant Owner and this will be payable immediately.
AVA reserves the right to conclude your stay or that of any member of your party due to misconduct.
No refunds will be given. Neither AVA nor the owners shall be under any obligation whatsoever to pay compensation or meet any costs you may incur as a result of your stay being terminated.

Unavoidable Events

AVA does not accept liability or pay any compensation where the performance of its contractual obligations is affected or you suffer any damage or loss as a result of events outside its control. These may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events.

Maximum Liability

This is capped to the to the total amount payable by you in respect of your stay.
However, this excludes liability for death or personal injury caused by its negligence.