AVA Hospitality Limited

Terms & Conditions

The following terms and conditions apply to your accommodation booking at 9 Hertford Street. They form the basis of your contract with Ava Hospitality Limited (AVA) who manage the lettings on behalf of their owners. The Mayfair Club Three Bedroom has its own Terms and Conditions which are available upon request.

Check-in, Check-out and Housekeeping

Check-in is between 14:00 and 20:00.
Check-out is before 12 noon.
You can alter these times by agreement with AVA but this could incur extra charges.

Maid service is available Monday to Friday between 8.30 AM and 2.00 PM. Outside these hours service is charged at the rate of £50 per hour and is subject to availability.

Your Payment

Your balance of account must be paid before you check-out. Any additional costs are payable in full on check-in.


Please look after your keys. All apartment, front door, garage and safe keys must be returned to Reception when you check-out. In the event that you lose one or more keys, or fail to return them, you will be asked to cover the cost of replacing the keys and locks.


Please note that smoking is not permitted at 9 Hertford Street.

Your Neighbours

9 Hertford Street has several apartments and is located in a residential area so we kindly ask you to please arrive and leave quietly. AVA is not responsible for any disturbance caused by surrounding apartments and properties.

General Amenities

AVA and the owners of the apartments are not liable for any loss of amenities: gas, electricity, water, telephone, Internet etc, but our team will endeavour to resolve the situation as efficiently as possible.

Extra Services

Please ask your hosts if you require any extra services. You will be responsible for all services arranged on your behalf and for paying the full costs.

Credit Card Payments

At check-in, we ask you to provide your credit card details. This authorises AVA to apply appropriate payments to your card.

Replacing Your Apartment

In exceptional circumstances it may be necessary to change the allocated apartment during your stay. The replacement apartment will be of the same or higher category at no extra cost to you.

Travel Insurance

You are strongly recommended to take out your own curtailment and travel insurance.

The Legal Details

These are governed by English law and you agree to submit to the jurisdiction of the English Courts.

Booking Conditions

When you book your apartment you are required to pay a deposit.
For bookings of up to 7 days this is £500 or the estimated cost of your stay (whichever is lower).
For bookings of 8 days or longer, a deposit of £1000 is required.
If the deposit has not cleared by your arrival date, your booking will not be confirmed and you will not be able to check-in.


Please notify us of any changes to your booking prior to your arrival date, particularly if you cannot stay for the whole of your booking period. If you do not inform us of changes to your booking period before your stay, this could result in full charges for your previously agreed stay and you will have to pay these charges.

Your deposit is fully refundable if you cancel your booking 6 weeks prior to your check-in date. For cancellations of less than 6 weeks, your deposit my be forfeited.

In the event of a cancellation, we will endeavour to re-let the apartment and, if successful, we will refund you the balance for the re-let period.

In case of a same day cancellation or a no-show full amount will be charged.

Your Stay

You agree to comply with any reasonable requests from AVA during the period of your stay.

Group Bookings

Groups need to be agreed with AVA prior to booking.
Parties are not allowed.

Damage or Loss

You accept responsibility for any damage or loss caused by you or any member of your party. You will be expected to cover the cost with AVA and relevant owner and this will be payable immediately. AVA reserves the right to conclude your stay or that of any member of your party due to misconduct. No refunds will be given. Neither AVA nor the owners shall be under any obligation whatsoever to pay compensation or meet any costs you may incur as a result of your stay being terminated.

Unavoidable Events

AVA does not accept liability or pay any compensation where the performance of its contractual obligations is affected or you suffer any damage or loss as a result of events outside its control. These may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events.

Maximum Liability

This is capped to the total amount payable by you in respect of your stay. However, this excludes liability for death or personal injury caused by its negligence.