The following terms and conditions apply to your accommodation booking at 9 Hertford Street. They form the basis of your contract with Ava Hospitality Limited (AVA) who manage the lettings on behalf of their owners. The Mayfair Club Three Bedroom has its own Terms and Conditions which are available upon request.
Check-in, Check-out and Housekeeping
Check-in is between 14:00 and 20:00.
Check-out is before 12 noon.
You can alter these times by agreement with AVA but this could incur extra charges.
Maid service is available Monday to Friday between 8.30 AM and 2.00 PM. Outside these hours service is charged at the rate of £50 per hour and is subject to availability.
Your balance of account must be paid before you check-out. Any additional costs are payable in full on check-in.
Please look after your keys. All apartment, front door, garage and safe keys must be returned to Reception when you check-out. In the event that you lose one or more keys, or fail to return them, you will be asked to cover the cost of replacing the keys and locks.
Please note that smoking is not permitted at 9 Hertford Street.
9 Hertford Street has several apartments and is located in a residential area so we kindly ask you to please arrive and leave quietly. AVA is not responsible for any disturbance caused by surrounding apartments and properties.
AVA and the owners of the apartments are not liable for any loss of amenities: gas, electricity, water, telephone, Internet etc, but our team will endeavour to resolve the situation as efficiently as possible.
Please ask your hosts if you require any extra services. You will be responsible for all services arranged on your behalf and for paying the full costs.
Credit Card Payments
At check-in, we ask you to provide your credit card details. This authorises AVA to apply appropriate payments to your card.
Replacing Your Apartment
In exceptional circumstances it may be necessary to change the allocated apartment during your stay. The replacement apartment will be of the same or higher category at no extra cost to you.
You are strongly recommended to take out your own curtailment and travel insurance.