We believe in making your stay at 9 Hertford Street as stress-free, productive and enjoyable as possible. For your information here are the conditions for your stay and the legal details . They form the basis of your contract with Ava Hospitality Limited (AVA).
AVA manages the letting of apartments at 9 Hertford Street on behalf of the owners, Mayfair Club Three Bedroom special Terms and Conditions apply which are available upon request.
Check in after 2pm on the day of your arrival. Check out is before 12-noon on the day of your departure. You can alter these times by agreement with AVA but this could incur extra charges.
The full amount for your stay in your apartment is payable at check in, less your deposit. Any additional costs are payable in full at check out.
Please look after your keys. All apartment, front door, garage and safe keys must be returned to reception when you check out. In the event that you lose one or more or fail to return your keys at check-out you will be asked to cover the cost of replacing the keys and locks.
9 Hertford Street has several apartments and is located in a residential area so we ask you to please arrive and leave quietly. However AVA is not responsible for any disturbance caused by surrounding apartments and properties.
AVA and the owners are not liable for any loss of amenities: gas, electricity, water, telephone, Internet etc. But our team will do their upmost to correct the situation.
Please ask your hosts if you require any extra services. You will be responsible for all services arranged on your behalf and for paying the full cost.
At check in you will provide credit card details and this authorizes AVA to apply appropriate payments to your card.
In exceptional circumstances it may be necessary to change the allocated apartment during your stay. The replacement apartment will be of the same or higher category.
You are strongly recommended to take out your own curtailment and travel insurance.
These are governed by English law and you agree to submit to the jurisdiction of the English Courts.
Please notify us of any changes to your booking prior to your check-in date, particularly if you cannot stay for the whole of your booking period. Otherwise the full charges for your stay will still be applicable and you will agree to pay these charges.
Your deposit is fully refundable if you cancel your booking six weeks prior to your check-in date. For cancellations of less than six weeks prior to your check-in date your deposit may be forfeited.
In the event of a cancellation we will do our best to re-let the apartment and, if we are successful, we will refund the balance for the re-let period.
You agree to comply with any reasonable requests from AVA during the period of your stay.
This is capped to the to the total amount payable by you in respect of your stay. However this excludes liability for death or personal injury caused by its negligence.